Remote IT support

How it works

You start the session from your end, using a small program you download and run. You can see everything happening on your screen the whole time, and you can disconnect whenever you like. When the job is done, the session ends and nothing is left running on your machine.

Because it is a shared screen and a phone call, you also get to watch what was done and ask why, which people tend to find useful the next time it happens.

Weeknights, not just weekends

Onsite visits are weekends only, but remote work does not have to wait for Saturday. After-hours sessions on weeknight evenings are available when needed, which matters when email has stopped on a Tuesday and Saturday is too far away.

Good candidates for remote work

• Email that has stopped syncing or will not send
• Microsoft 365 account, licence and shared mailbox problems
• Software that will not install, update or open
• A slow machine that still starts
• Suspicious pop-ups and light malware clean ups
• Printer setup where the printer is already on the network
• Setting up a new user, a new laptop that already boots, or a new phone with work email
• Backup checks and cloud storage setup

When you need a visit instead

• The machine will not start at all, or cannot get online
• Anything physical: screens, batteries, drives, keyboards, fans
• Wi-Fi coverage problems, which need someone to walk the building
• Network hardware installs and cutovers

If you are not sure which one you have, call anyway. Sorting that out takes about a minute.

What it costs

Remote support is $99 per hour, billed in 15 minute blocks with a 15 minute minimum.

Remote keeps 15 minute increments on purpose. A cheap 20 minute fix is the whole argument for choosing remote over a visit, so it is priced that way. Onsite rates are on the pricing page.