Questions people ask before they call

The central Gold Coast. That runs from Coomera and Helensvale in the north, through Southport, Surfers Paradise, Broadbeach, Robina and Burleigh, down to Currumbin. There is no callout fee anywhere in that area. Outside it, travel is $25 per job by arrangement.

Mayfair IT is a mobile business with no shopfront. All work happens at your home, at your office, or remotely, so there is no address for you to visit.

The weekend rate is the same as a weekday rate. Most local providers add 30 to 60 percent for Saturday and Sunday work, so compared with them, yes, noticeably.

Onsite visits are weekends only. Remote support is more flexible: after-hours sessions on a weeknight evening are available when needed, so ask if that would help.

Usually the next available weekend slot. Remote support can often start much sooner, sometimes the same evening.

Not currently. The business sits under the $75,000 GST registration threshold, so the published prices are exactly what you pay. If that changes, you will be told before you book.

Bank transfer or card. You get an itemised invoice on completion showing time, parts and the total.

Yes for software, networking, email and Microsoft 365. Apple hardware repairs such as screens and batteries are referred to a specialist, because genuine parts are hard to get outside the Apple channel.

Yes. Domain, Microsoft 365, email, devices, Wi-Fi and backups can be done as one fixed-scope piece of work, so you know the total before it starts.

You will be told. Diagnostic time is billed, but you get a clear recommendation rather than an expensive repair on a machine that should be replaced.

Yes. Public liability and professional indemnity insurance are both in place.

Not as a standard offering yet. Prepaid blocks of hours are available instead, which gives you priority booking without a lock-in contract.