Home users and business
Networks, Wi-Fi and cutovers
From a dead spot in the back bedroom to a full office firewall replacement, done at a time that does not cost you trading hours.
Home networking
- Dead spots and dropouts in specific rooms, which is a placement or access point problem far more often than an internet problem
- Mesh systems and access points, chosen for the building rather than the box on special
- Router setup and replacement, including the settings your provider left on defaults
- Smart TVs, printers, cameras and devices that will not stay connected
- Wi-Fi security, guest networks and keeping the kids' devices separate from the home office
Business networking
- Firewall installs and replacements, including Meraki
- Business grade access points, so the POS, the staff phones and a room full of customers can all be on at once
- Switches and VLANs, separating guest, staff and payment traffic
- Office moves, done on the weekend so Monday opens in the new place
- ISP changeovers and failover, with the old service kept live until the new one is proven
Permanent cabling is referred out. In Australia, fixed data cabling must be installed by an ACMA registered cabler. Mayfair IT is not one, so any job that needs new cable run through walls or ceilings is referred to a registered cabler, and you are told that up front rather than after the visit. Patching, plugging in and configuring what is already there is fine.
What it costs
Home network work is $145 per hour and business network work is $150 per hour, both with a one hour minimum and then 30 minute blocks. Firewall installs, office moves and cutovers are quoted as a fixed scope at the $200 per hour project rate. Hardware is quoted separately before anything is ordered, and you can supply your own.
Full rates are on the pricing page. If the problem is a device rather than the network, see computer repairs.
FAQ
Questions people ask
Do I need a new modem?
Usually not. Most coverage problems are about where the router sits and what is between it and the room that drops out. A properly placed access point fixes more dead spots than any new modem does.
Mesh or access points?
Mesh is quick and works well in a house where cabling is not practical. Wired access points are more reliable and better for a business with a lot of devices. You will get a recommendation for your building, not the one with the best margin.
Can you fix my NBN connection?
If the problem is inside your premises, such as the router, the Wi-Fi or the cabling to it, yes. If the line itself is faulty, that is your provider's job, but you will get help working out which one it is and what to tell them.
Ready when you are
Describe the dead spot
Say which rooms drop out and what kind of building it is. That is usually enough to estimate the job on the phone.