IT support in Burleigh Heads

Small operators, no spare afternoons

Burleigh Heads runs on small businesses. The cafes and bars along James Street, the studios, salons and creative agencies tucked in behind it, and the small trades offices through Burleigh West are mostly outfits of two to ten people where the owner is also the IT department. None of them can shut for an afternoon so someone can look at the computer, and most of them have been putting up with a problem for months for exactly that reason.

Weekend service is built for that. The work happens on Saturday, before open or after close where the network has to go down, and Monday opens normally. Nobody loses a trading day and nobody is standing behind the counter apologising for the EFTPOS.

The jobs that come up in Burleigh

Three problems come up again and again. Point of sale and payment terminals dropping off the network, which is almost always a Wi-Fi or switch problem rather than the terminal itself. Business Wi-Fi that struggles when the POS, the staff phones, the music and a room full of customers are all on it at once. And Microsoft 365 problems that trace back to someone leaving without being properly offboarded: a shared mailbox tied to an account that was deleted, a domain registered under a former manager's login, or MFA on a phone that walked out the door with its owner.

Coverage in older premises

Coverage is the other Burleigh problem. A lot of the older premises along James Street and through Burleigh West are brick or rendered block, and a single router behind the counter simply will not push a signal through to the back office or the storeroom. That is an access point job, not a new modem. One or two ceiling or wall mounted access points cabled back to the router, or a mesh unit where cabling is not practical, gives the whole premises consistent coverage. Where new permanent cabling is needed, it is referred to an ACMA registered cabler, and you are told that before anything is booked.

Nearby suburbs covered

The same no callout fee applies to the suburbs around Burleigh.

• Miami
• Mermaid Beach
• Palm Beach
• Burleigh Waters
• Varsity Lakes
• Reedy Creek

The full service area is listed on the home page, and rates are on the pricing page.